Shipping Information
ORDER PROCESSING
Orders for in-stock products are typically processed and shipped within 1–2 business days after your order is placed.
Orders placed on weekends or holidays will be processed on the next available business day.
Once your order ships, you will receive a shipping confirmation email with tracking information when available.
SHIPPING CARRIERS
Orders are shipped using a carrier selected by Subjekt based on the destination, package size, service availability, and shipping method.
Carriers may include UPS, USPS, FedEx, or other shipping providers.
We currently recommend allowing approximately 7 days from the shipment date for standard delivery, although actual transit times may vary depending on destination, weather, carrier delays, and other circumstances outside our control.
P.O. BOXES
We currently do not ship snowboard orders to P.O. Boxes.
Please provide a valid physical shipping address when placing your order.
PRE-ORDER SHIPMENTS
Products marked as pre-order will ship once they become available.
If your order contains both in-stock and pre-order products, we may ship available items separately rather than holding the entire order until every product is ready.
This means you may receive multiple shipments for the same order.
Estimated pre-order shipping dates are estimates and may change due to manufacturing, freight, customs, or other circumstances outside our control.
We will provide updated shipping information when available if a significant delay occurs.
ORDER CANCELLATIONS
Because we work to process orders quickly, cancellation requests must be submitted within one hour of placing your order.
If you need to cancel an order, contact us immediately at:
We cannot guarantee that an order can be cancelled once it has entered fulfillment or shipping.
If an order has already been processed, our standard return policy will apply.
SHIPPING DELAYS
Delivery dates provided by Subjekt or a shipping carrier are estimates and are not guaranteed.
Subjekt is not responsible for carrier delays caused by weather, service disruptions, transportation issues, customs processing, incorrect shipping information, or other circumstances outside our reasonable control.
If your shipment appears to be significantly delayed or lost, contact us and we will help you investigate the shipment with the carrier.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, contact us immediately at:
Once an order has entered fulfillment or has been shipped, we may not be able to change the delivery address.
Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer.
QUESTIONS?
For questions about an order, shipment, tracking information, or delivery, contact: