Returns & Refunds
UNITED STATES RETURNS
We offer a 30-day return policy on eligible products purchased directly from SubjektSnowboards.com and shipped within the United States.
To be eligible for a return, your item must be:
- Returned within 30 days of delivery.
- Unused and unworn.
- Unopened and in its original packaging.
- In the same condition in which it was received.
- Returned with all original tags and materials.
- Accompanied by your order number or proof of purchase.
Products that have been ridden, mounted, used, altered, or damaged after delivery are not eligible for a standard return.
Softgoods
We do not accept returns on softgoods, including T-shirts, long-sleeve shirts, crews, hoodies, hats, or similar apparel and accessories.
Please verify sizing before placing your order.
INTERNATIONAL ORDERS
We currently do not accept returns on orders shipped outside the United States due to international freight and shipping costs.
Please carefully confirm snowboard sizing, product specifications, and apparel sizing before placing an international order.
This does not affect legitimate warranty claims or products that arrive damaged or incorrect.
HOW TO START A RETURN
Before sending anything back to Subjekt, you must request and receive a Return Merchandise Authorization (RMA).
Contact us at:
Please include your:
- Name.
- Order number.
- Product being returned.
- Reason for the return.
If your return is approved, we will provide an RMA and instructions for returning your product.
Do not send products back without prior authorization. Items returned without an approved RMA may not be eligible for a refund or exchange.
Unless otherwise agreed to by Subjekt in writing, customers are responsible for return shipping and insurance.
Original shipping charges are non-refundable.
OPENED PRODUCTS
Opened products are not automatically eligible for return.
In certain circumstances, Subjekt may accept an opened but otherwise unused product at our discretion.
If an opened product is approved for return, a 3% restocking and repackaging fee may be deducted from the refund.
Snowboards that have been mounted or ridden are considered used and are not eligible for a standard return.
DAMAGED OR INCORRECT ORDERS
Please inspect your order immediately after delivery.
If your order arrives damaged, defective, or you receive the wrong product, contact us as soon as possible at:
Shipping Damage
Shipping damage must be reported within three (3) days of delivery.
Please include:
- Your order number.
- Photos of the shipping box or packaging.
- Photos clearly showing the damage.
- Photos of the entire product.
- Any additional information requested by Subjekt.
This reporting window allows us to document the damage and pursue a claim with the shipping carrier when appropriate.
Damage first reported more than three days after confirmed delivery may not qualify as shipping damage.
If Subjekt determines that a product was damaged in transit, shipped incorrectly, or arrived with a covered defect, we will provide instructions for resolving the issue and, when appropriate, provide a prepaid return shipping label.
Manufacturing defects are governed by our Two-Year Warranty Policy.
EXCHANGES
We generally do not process direct exchanges.
If you would like a different model, size, or product, request a return for the original eligible item and place a separate order for the replacement.
This allows your new order to ship without waiting for your original product to be returned, inspected, and refunded.
REFUNDS
Once we receive and inspect your authorized return, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Refunds may be reduced by:
- Original shipping charges.
- Applicable return shipping costs.
- Any approved restocking or repackaging fee.
Please allow up to 10 business days after approval for Subjekt to process your refund. Your bank or credit card provider may require additional time to post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, contact us at:
RETAILER PURCHASES
This return policy applies only to products purchased directly from SubjektSnowboards.com.
If you purchased a Subjekt product from another retailer, dealer, or website, returns and exchanges must be handled through the original seller according to that seller's return policy.
QUESTIONS?
For questions about a return, refund, damaged shipment, or incorrect order, contact: